Warranty

All Buffalo bags are made to last and we cover you with 3 years warranty, this mean if the bag fail in normal use, we will repair or replace it. After 3 years you are not been abandon. We still can fix it (if it can be fix…) but you have to cover the expenses. Shipping cost and materials.

If you crash your bike and damanage the stitching we can likely repair this for the price of shipping. If the fabric is torn we will be happy to give advice on how to repair by had stitching or offer a discount on a new bag. Each situation will be considered on a case by case basis.


Here is what we can not cover.
- Fire
- Chemical
-Oil
- Spilled food
- Washing machine (Hand wash recommended)
- Change of mind
- Stolen
- Wildlife attack
- Bad advice from stranger

These are something to be aware of, might be more who know? But if so, please contact us. We will find a solution together.

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Shipping

1. DHL Express. Great choice for US and Europe. (3 - 5 days)
2. Fedex are as good as a DHL, it just take a couple more days to process.
3. Thai Post. Best for Asia, Australia and Remote area. (5 - 20 days)

*The best delivery method will depend on your country of residence and address. Please shoot us an email if you have any concerns before you order to determine the best method. Otherwise we will choose or change to the best option for you if necessary. If you’re live in Remote area please use Thai post, this will be good for both of us. But if you’re accidentally place an order with DHL Express. We will refund the differences of overcharged and ship your with what is best.

Incase if you needed it fast please contact us. We’ll try our best to get it to you.